State Farm® Insurance Agent Kira Schnell-Harrison
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dawn Gonyo
February 6, 2026
5
out of
5
rating by Dawn Gonyo
"State farm has always been professional and Friendly! Answer all my questions"
We responded:
"Thank you, Dawn! I'm happy to hear that you find our team professional and friendly. We're always here to answer your questions and help with your insurance needs. Let us know if there's anything else we can do for you!"
Lorelei Mason
January 27, 2026
5
out of
5
rating by Lorelei Mason
"Was very helpful with helping me with my insurance policies"
We responded:
"Lorelei, thank you for your feedback! I'm happy to know that I could assist you with your insurance policies. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Katrina Smith
January 27, 2026
5
out of
5
rating by Katrina Smith
"Kira’s office is one of the best, they are very good at getting all your needs met and any questions they get back to you right away. Haley has went above and beyond for my family for years now."
We responded:
"Katrina, thank you for your wonderful feedback! I'm happy to hear that our office has been able to meet your needs and respond to your questions promptly. Haley is truly dedicated, and I'm glad she's made a positive impact on your family over the years. If there's anything else we can do for you, just let us know!"
Peggy Dorsey-Thomas
December 27, 2025
5
out of
5
rating by Peggy Dorsey-Thomas
"The staff is always courteous and helpful. Always willing to answer questions and help out."
We responded:
"Thank you, Peggy! I'm happy to hear that our team has been courteous and helpful to you. We strive to ensure all your questions are answered and that you feel supported. Let us know if there's anything else we can assist you with!"
Dana Paluch
November 17, 2025
5
out of
5
rating by Dana Paluch
"Did not use for insurance but they put on a wonderful event for Christmas for kids to see Santa & all of the staff were extremely nice & sweet!"
We responded:
"Thank you, Dana! I'm glad you enjoyed our Christmas event. Our team loved bringing joy to the kids and creating a festive atmosphere. If you ever have any insurance needs or questions, feel free to reach out. We’re here to help!"
Elizabeth Powers
November 3, 2025
5
out of
5
rating by Elizabeth Powers
"Karisa is such a sweet soul and was so helpful with helping me find the best option for renters/property insurance! Definitely will be sticking with State Farm from now on!! 10/10 recommend!!!"
We responded:
"Thank you, Elizabeth! I'm happy to hear that Karisa was able to assist you in finding the right insurance options. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Debra Seals
October 28, 2025
5
out of
5
rating by Debra Seals
"I love my State Farm agent. She was able to lower my rate by 10.73% hallelujah"
We responded:
"Debra, thank you for your wonderful feedback! I'm so happy to hear that we could help lower your rate. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Om Patel
September 16, 2025
5
out of
5
rating by Om Patel
"Very friendly staff. Loved the conversation with Karisa. Helped me lower my insurance premium thanks to them!"
We responded:
"Om, thank you for your wonderful feedback! I'm happy to hear that Karisa and the team were able to assist you in lowering your insurance premium. We’re always here to help with any questions or needs you might have in the future!"
Samantha Ja'nae
September 15, 2025
1
out of
5
rating by Samantha Ja'nae
"On June 30th, Auto Glass Now to my house to pick up my car after a bad windshield replacement that caused water damage. The car was kept by the shop for repairs until August 9th. When they attempted to return the vehicle, they reported that it was shaking and now has an engine issue. This engine problem did not exist when the car was picked up on June 30th, and I did not cause this issue. The windshield replacement and subsequent handling by the shop directly led to the water damage, and now my car has a serious mechanical problem. I filed a complaint with State Farm regarding the windshield replacement and resulting damage. However, despite being a long-time client, I have not received any assistance or resolution. Communication from the agency has been poor, including an incident where I was spoken to in a disrespectful manner by staff, which has added to my frustration. I am requesting that the shop take full responsibility for the engine issue and repair my vehicle at no cost. If the shop refuses, I seek appropriate reimbursement for repairs from the responsible party. I also request that State Farm provide support in resolving this claim without jeopardizing my policy. Customer service is customer service. I get the claims is out of your hands but no way anyone think its okay to talk to me disrespectfully."
Mary Miles
September 8, 2025
5
out of
5
rating by Mary Miles
"Very pleasant office and easy to work with."
We responded:
"Mary, thank you for your kind words! I'm happy to know you found our office pleasant and easy to work with. If you ever need anything else, feel free to reach out!"
Aliza Roy
July 25, 2025
5
out of
5
rating by Aliza Roy
"HIGOY RECOMMEND!"
We responded:
"Thank you for your enthusiastic recommendation, Aliza! I'm happy to know you had a great experience with us. If you ever need assistance or have questions, feel free to reach out. Thanks for choosing us!"
Dave Tucker
June 23, 2025
5
out of
5
rating by Dave Tucker
"I love working with Kira and everyone else at the Kira Schnell-Harrison - State Farm Insurance office! From the friendliness to the amazing service from everyone there, I couldn’t be happier with my choice. If you’re looking for auto insurance, home insurance, life insurance, renters insurance, condo insurance, or even things like boat insurance, ATV insurance, personal articles insurance, or Medicare supplement insurance, this is hands down the place to go. They make switching policies simple and stress-free, and they’re always available to answer questions, make policy updates, or walk through coverage options. Kira and her team truly care about their clients and go the extra mile to make sure you’re protected — whether it’s car insurance after buying a new vehicle, homeowners insurance for peace of mind, or help choosing the right life insurance plan for your family’s future. I also appreciate how they take the time to explain each type of insurance coverage in a way that’s easy to understand. It’s rare to find this level of personalized service and professionalism in one place. If you’re in need of reliable insurance in Oak Forest, Illinois, definitely reach out to the Kira Schnell-Harrison State Farm team!"
We responded:
"Dave, I cannot thank you enough for sharing such a thoughtful review. It means so much to know that you feel supported by me and my team for your auto, home, life, renters, condo, boat, ATV, personal articles, and Medicare supplement insurance. We truly enjoy helping you and making sure everything is clear and easy to manage. I am so glad you feel confident in the coverage we have put in place together. Your trust and recommendation mean a great deal to us. We are always happy to answer your questions or help with any updates along the way. Thank you again for being such a valued part of our Kira Harrison State Farm family!"
Marilyn Fisher
May 7, 2025
5
out of
5
rating by Marilyn Fisher
"Always very helpful!"
We responded:
"Thank you, Marilyn! I'm glad to know you find our assistance helpful. If you ever have more questions or need further assistance, feel free to reach out. We're here to help!"
Jake Med
February 28, 2025
5
out of
5
rating by Jake Med
"Haylee was very friendly and helpful thank you again"
We responded:
"Thank you, Jake! I'm happy to know that Haylee was friendly and helpful during your visit. We appreciate your feedback and look forward to assisting you with any insurance needs."
Tiffany Sullivan
February 14, 2025
1
out of
5
rating by Tiffany Sullivan
"Avoid Kira and this nightmare of an office. I was referred by a family member and I gave them all of my existing insurance information for home, auto, umbrella and boat. Not one thing was done properly. Left messages and emails for the agent Kira to contact me and no response. I switched to another State Farm agent and they couldn't believe how all the information was messed up. I have paid everything in full and now have to start all over again thanks to the laziness of Kira and her office staff."
We responded:
"We're truly sorry to hear about your experience, Tiffany. Providing exceptional service is our top priority, and we always strive to support our customers. That said, we’re glad you’ve found an agent who better fits your needs. Rest assured, your policies and premiums should transfer smoothly, so there’s no need to start over. If there's anything else we can do for you, please don’t hesitate to reach out."
Miguel Valdes
February 7, 2025
5
out of
5
rating by Miguel Valdes
"Karisa was awesome! I called my old insurance to try and lower my rate and they didn’t even try. I reached out to Karisa and she was able to lower my rate and add extra coverage that I didn’t have with my old insurance. She was so easy to deal with."
We responded:
"Thank you, Miguel! I'm glad to hear that Karisa was able to assist you in lowering your rate and adding extra coverage. It's wonderful to know she made the process easy for you. If you have any more questions or need further assistance, feel free to reach out anytime."
Todd Wilcox
February 3, 2025
5
out of
5
rating by Todd Wilcox
"Everyone there was all smiles and professional, Karisa was able to help me as swiftly as possible and that was the most appreciated thing."
We responded:
"Thank you, Todd, for sharing your experience! I'm happy to know that Karisa was able to assist you swiftly and professionally. We truly appreciate your kind words and are here to help with any future needs. Feel free to reach out anytime!"
Jason Oliver
January 31, 2025
5
out of
5
rating by Jason Oliver
"Kira, Carl, Jamaya and Haylee treated my wife and I like family. Just an amazing overall experience. Patient, kind and informative. We got the best overall value in services for our money. Good vibes and great customer service 🙌."
We responded:
"Thank you, Jason! I'm so happy to hear that you and your wife felt like family with us. It's wonderful to know that Carl, Jamaya, and Haylee provided you with such a positive experience. We're grateful for your appreciation of our service and the value we offer. If you ever have more questions or need assistance, we're here to help!"
Sharon Giles
January 30, 2025
5
out of
5
rating by Sharon Giles
"personal and professional – – – they give advice/service in a manner that is so very welcoming!"
We responded:
"Thank you, Sharon, for your wonderful feedback! I'm happy to know that you felt welcomed by our personal and professional approach. If you ever need further assistance or advice, don't hesitate to reach out. We're here to help!"
Claudine Barthelemy
January 23, 2025
5
out of
5
rating by Claudine Barthelemy
"The staff are exceptional. They always help with great customer service! I highly recommend them for all your service needs"
We responded:
"Thank you, Claudine, for your feedback! We're glad our team met your expectations. If you need assistance in the future, feel free to reach out. We're here to help!"
Payton Kopfer
January 23, 2025
5
out of
5
rating by Payton Kopfer
"Haylee is the best! She was very understanding and super helpful. I highly recommend her and this agency!"
We responded:
"Thank you, Payton, for your wonderful feedback! We're so happy to know that Haylee provided you with such understanding and helpful service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Skylar
January 23, 2025
5
out of
5
rating by Skylar
"Loved working with Haylee! She was a huge help and very kind, highly recommend!"
We responded:
"Thank you, Skylar! I'm so happy to know that Haylee was able to assist you and that you found her kindness and help valuable. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Michelle Thorne
January 22, 2025
5
out of
5
rating by Michelle Thorne
"Kira and her agency made our process of switching insurances incredibly easy. It’s been nice to have our home and auto bundled together to make it easier for us to manage."
We responded:
"Thank you, Michelle, for your wonderful feedback! I'm glad to know that our team made the transition to new insurance smooth for you. If you have any questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
Kristopher Rosenfeldt
January 22, 2025
5
out of
5
rating by Kristopher Rosenfeldt
"Love our agent Haylee , She helped us with our car and home owner insurance, very easy to work with and explained everything in full detail, it was a great experience from start to finish. Thanks , Kris R"
We responded:
"Thank you, Kris, for sharing your experience! I'm happy to hear that Haylee made the process of setting up your insurance smooth and informative. It's wonderful to know that everything was explained clearly and that you found the experience enjoyable from start to finish. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Ava White
January 22, 2025
5
out of
5
rating by Ava White
"Haylee has been nothing short of amazing while searching for new insurance! I HIGHLY suggest using her for any new policies! She got me the best coverages at the lowest rates and I’ve been searching around for a month! She is patient, kind, and actually cares about saving her clients money! I will never shop with anyone else again! Give her a call if you want a nice pleasant insurance experience!"
We responded:
"Thank you, Ava, for sharing your experience with Haylee! We're so happy to know she provided you with excellent service while finding great insurance coverage. Her dedication to helping others is truly appreciated. If you ever need assistance or have questions, feel free to reach out to our office. We're here to help!"